Hello, Sam.
Could you give me a specific example of what you would like OTRS to do about
X-OTRS headers? What's the business process behind? Maybe I would be able to
come out with more useful suggestions.
Anton.
2008/11/24 sam <[EMAIL PROTECTED]>
> Hi,
> Thanks Anton for the reply, I don't understand whether the filter rules
> are specified in the Config.pm file or in the postmaster filter section in
> the admin interface. I have gone through the Defaults.pm file and there is
> no mention of x-otrs headers anywhere.
> I might not have specified my problem before correctly but I wanted to know
> how to configure the headers in the postmaster filter i.e. how do I specify
> the headers that otrs watches out for in the incoming mails and how to
> specify the headers in the mail that will be fetched from the pop3 mail
> account configured(Ps. The trusted option is set to yes).
>
> Regards,
> Sam Hailer.
>
> Anton Gubar'kov wrote:
>
> Hi, Sam.
>
> X-OTRS headers are used to store values for the ticket being created in the
> email being processed. I use X-OTRS-Queue to move spam tickets to queue
> Junk. Here is the code in Config.pm to achieve it.
>
> $Self->{'PostMaster::PreFilterModule'}->{'5-SpamAssassin'} = {
> 'CMD' => '/usr/bin/spamc -E -r',
> 'Module' => 'Kernel::System::PostMaster::Filter::CMD',
> 'Set' => {
> 'X-OTRS-Queue' => 'Junk'
> }
> };
>
> The effect is the ticket is created in queue Junk if spamc produces any
> output. The queue determination from system addresses is ignored.
>
> Regards,
> Anton.
>
>
> 2008/11/21 sam <[EMAIL PROTECTED]>
>
>> Hi,
>> My issue with x-orts headers is that i dont know how to configure them. I
>> have tried to go through the admin manual but i can't get a handle on how
>> they are configured. Could some one post me a working sampleso that i can
>> atleast have an idea of what to enter in the postmaster filter section.
>> Thanks.
>> Regards
>> Sam Hailer.
>>
>>
>> Aris Czamanske wrote:
>>
>>> Sam,
>>>
>>> In Pop3 Account Management for the specific email account, set the
>>> "Trusted" field to 'Yes' . Then test your filters. Everything should work
>>> properly.
>>> Aris
>>>
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>>>
>>
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