In Kernel/System/Web/InterfaceCustomer.pm I changed the following line:
$Self->{GroupObject} = Kernel::System::CustomerGroup->new(%{$Self});
to:
$Self->{CustomerGroupObject} =
Kernel::System::CustomerGroup->new(%{$Self});
Since CustomerGroupSupport is enabled, I changed the following line
$Self->{$Key} = $CommonObject{$Key}->new( %{$Self}, GroupObject => undef
);
to
$Self->{$Key} = $CommonObject{$Key}->new(%{$Self});
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Obee, Daniel
Sent: 05 Ocak 2009 Pazartesi 10:17
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Agent Notification
Did you make sure the queue is marked as 'My Queue' in preferences?
Greez
d
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
Aysel Pamuk
Gesendet: Montag, 5. Januar 2009 09:06
An: otrs@otrs.org
Betreff: [otrs] Agent Notification
Hello,
I cannot receive any agent notification e-mail when a new ticket is
created in one of the agent's queues.
I have upgraded OTRS to 2.3.3.
Also I set
Preferences->New Ticket Notification to YES.
I searched for the otrs archive and found the bug 977 :
http://bugs.otrs.org/show_bug.cgi?id=977
I made all the necessary changes but I cannot still receive the agent
notification e-mail.
I would like to be sure if the bug 977 is fixed in release 2.3.3.
Thanks in advance,
Aysel
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