Re: [otrs] ITSM - How to assign different type options for each clients

[Lucio de Aquino Marinho]

I tried to do this with ACL without Sucess ,   you you had some tip , please share with us Lucio de Aquino Marinho Leonardo Certuche escreveu: Hi, I haven't done it, but I guess you can achieve it using ACLs http://doc.otrs.org/2.3/en/html/c1947.html Let us know how it goes, now that I think about it, that makes a lot of sense and it would be nice to implement it. Cheers, 2009/1/8 Camilo Vieira <camilo.vie...@navita.com.br> Hi,   Does anyone know whether  it is possible to create different templates of "type" in admin interface to assign for each clients?   I intend to configure only "Incident" and "Service Request" for the customer and configure "Incident", "Service Request" and "Problem" for the help desk analysts.   Help me!   Camilo Vieira • Coordenador de Infra-estrutura de redes Navita • Portais e BlackBerry • 55 11 3055-2001   _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Leonardo Certuche 301 284 6250 leonardo.certu...@itcon-ltda.com www.itcon-ltda.com Medellín, Colombia _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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