get the answer,
1. enable customer group feature.
2. create customer group named customers.
3. set the default customer group like customers, users,
4. define the ACL like this;
$Self->{TicketAcl}->{'ACL-Name-1'} = {
Properties => {
# current ticket match properties
CustomerUser => {
Group_rw => [ 'customers', ],
},
},
Possible => {
# possible ticket options
Ticket => {
Type => ['Incident','Incident::ServiceRequest',],
Queue=>
['1st_Line','1st_Line::Desktop','1st_Line::Notes','1st_Line::Networking','1st_Line::Application','1st_Line::Telephone','ServiceRquest',],
},
},
};
work fine..
On Tue, Apr 7, 2009 at 11:22 AM, Jeffery Chen Fan <jeffe...@gmail.com>wrote:
>
> when i set the ACL,
>
> $Self->{TicketAcl}->{'ACL-CustomerUser'} = {
> properties => {
> CustomerUser => {
>
> },
> },
> Possible => {
> Ticket => {
>
> },
> };
>
>
> System report.
>
> Software error:
>
> Undefined subroutine &Kernel::Config::Load called at
> d:/OTRS/OTRS//Kernel/Config/Defaults.pm line 2145.
>
>
>
>
>
>
> 2009/1/9 Lucio de Aquino Marinho <aqu...@ecosistemas.com.br>
>
> I tried to do this with ACL without Sucess , you you had some tip ,
>> please share with us
>>
>> Lucio de Aquino Marinho
>>
>>
>> Leonardo Certuche escreveu:
>>
>> Hi,
>>
>> I haven't done it, but I guess you can achieve it using ACLs
>> http://doc.otrs.org/2.3/en/html/c1947.html
>> Let us know how it goes, now that I think about it, that makes a lot of
>> sense and it would be nice to implement it.
>>
>> Cheers,
>>
>> 2009/1/8 Camilo Vieira <camilo.vie...@navita.com.br>
>>
>>> Hi,
>>>
>>>
>>>
>>> Does anyone know whether it is possible to create different templates of
>>> "type" in admin interface to assign for each clients?
>>>
>>>
>>>
>>> I intend to configure only "Incident" and "Service Request" for the
>>> customer and configure "Incident", "Service Request" and "Problem" for the
>>> help desk analysts.
>>>
>>>
>>>
>>> Help me!
>>>
>>>
>>>
>>> *Camilo Vieira *• Coordenador de Infra-estrutura de redes
>>> *Navita <http://www.navita.com.br/> • Portais<http://www.navitaportal.com/>e
>>> BlackBerry <http://www.blackberrycorporativo.com.br/> *• 55 11 3055-2001
>>>
>>>
>>>
>>> _______________________________________________
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>>
>>
>>
>> --
>> Leonardo Certuche
>> 301 284 6250
>> leonardo.certu...@itcon-ltda.com
>> www.itcon-ltda.com
>> Medellín, Colombia
>>
>> ------------------------------
>>
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>>
>>
>>
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>>
>
>
>
> --
> Jeffery
> ___
> /\__\ "What is the world coming to?"
> \/__/
>
>
>
>
--
Jeffery
___
/\__\ "What is the world coming to?"
\/__/
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