when i set the ACL,
$Self->{TicketAcl}->{'ACL-CustomerUser'} = {
properties => {
CustomerUser => {
},
},
Possible => {
Ticket => {
},
};
System report.
Software error:
Undefined subroutine &Kernel::Config::Load called at
d:/OTRS/OTRS//Kernel/Config/Defaults.pm line 2145.
2009/1/9 Lucio de Aquino Marinho <aqu...@ecosistemas.com.br>
> I tried to do this with ACL without Sucess , you you had some tip ,
> please share with us
>
> Lucio de Aquino Marinho
>
>
> Leonardo Certuche escreveu:
>
> Hi,
>
> I haven't done it, but I guess you can achieve it using ACLs
> http://doc.otrs.org/2.3/en/html/c1947.html
> Let us know how it goes, now that I think about it, that makes a lot of
> sense and it would be nice to implement it.
>
> Cheers,
>
> 2009/1/8 Camilo Vieira <camilo.vie...@navita.com.br>
>
>> Hi,
>>
>>
>>
>> Does anyone know whether it is possible to create different templates of
>> "type" in admin interface to assign for each clients?
>>
>>
>>
>> I intend to configure only "Incident" and "Service Request" for the
>> customer and configure "Incident", "Service Request" and "Problem" for the
>> help desk analysts.
>>
>>
>>
>> Help me!
>>
>>
>>
>> *Camilo Vieira *• Coordenador de Infra-estrutura de redes
>> *Navita <http://www.navita.com.br/> • Portais<http://www.navitaportal.com/>e
>> BlackBerry <http://www.blackberrycorporativo.com.br/> *• 55 11 3055-2001
>>
>>
>>
>> _______________________________________________
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>>
>
>
>
> --
> Leonardo Certuche
> 301 284 6250
> leonardo.certu...@itcon-ltda.com
> www.itcon-ltda.com
> Medellín, Colombia
>
> ------------------------------
>
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--
Jeffery
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