Not to hard given the right information... but I don't have that :-0 ... by far the easiest way to 'authorize' the OTRS box is via IP address. If you are behind a NAT with and RFC1918 address (aka private IP) and running Exchange standard, simply adding the IP of the OTRS host will suffice. It would go in the properties of the SMTP connector (System Manager). I don't have a xch box handy to get the details but from memory that's... System manager | <server> | Protocols | SMTP, sounds about right?? You'll ad the IP to the IP relay and restart the SMTP service (services.msc). If you are running xch enterprise, are using public IPs or have another setup this will work but there may be other needed steps to get it to work correctly & securely. I would not recommended opening the relay by IP with public IPs. Next I'd check the OTRS SMTP settings (SysConfig) and see if you are trying to authenticate the SMTP session. Sorry, I thought that was SSL earlier, doh. WIth the IP relay in place you will not need to perform SMTP AUTH(entication). Last, you'll need to enter the xch server IP or hostname in the SMTP relay field in OTRS (Sysconfig again). Sorry for the generalizations... I don't do any of this often enough that I remember it all. Just enough to know where to look & I click through exchange on auto-pilot now adays.;-) chime in if needed. LQ ps -Poor formating... sorry just came from eye doc who diolated my eyes... can't see screen.
_____ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Aaron Rabinowitz Sent: Monday, January 26, 2009 4:34 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Trying to send mail It appears all modules are there except for a few that arent needed - forgive me asking what seems like an extremely simple question but how would I authorize my linux box to use exchange? (its exchange 2007) On Mon, Jan 26, 2009 at 2:02 PM, LQ Marshall <qmarsh...@inetspace.net> wrote: ________________________________ Sent: Monday, January 26, 2009 12:08 PM Subject: [otrs] Trying to send mail I just tried sending an email (response to my test ticket) and this error popped up. Software error: No SASL mechanism found at /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/Authen/SASL.pm line 74 Is there a configuration how-to anyone can point me a link to in configuring email on OTRS? ________________________________ Aaron, It appears that you are trying to connect to your exchange via SSL/TLS. Run the module check routine on your system and verify that SASL is installed. It should be in your bin folder (/opt/otrs/bin) ./otrs.checkModules (http://doc.otrs.org/2.3/en/html/x414.html) There may be other issues but this is the knee jerk response based on your post. The docs, although cryptic, did have the answer to most of the answers to my installation problems. I would suggest enable some logging (Exchange/SMTP service, and likewise on OTRS to get to the bottom). You may need to authorize he OTRS host on the exchange box as it may not be sending email from a real domain. Correct the OTRS email address(es) or override on the exchange box. LQ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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