Hi, You must to use FreeText
1) To create: sysconfig => ticket(630) => Core::TicketFreeText 2) To enable: sysconfig => ticket(630) => Frontend::Agent::Ticket::FreeText Carlos, -----Mensaje original----- De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Greg Pennell - HSA Global Enviado el: Miércoles, 04 de Febrero de 2009 03:31 p.m. Para: otrs@otrs.org Asunto: [otrs] Adding fields to the right-hand pane on the agent ticketwindow Is it possible to add a field to the right-hand (grey) pane on the agent ticket view. I'm recording the an internal reference number in a free text field and what to easily display it when viewing the ticket Cheers Greg _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
