Maybe also check your logs to see if any errors are being reported.
We have RHEL and are using the 2.3.4 rpm from the OTRS ftp site. I
believe 2.1.7 is a couple of years old though I can't say if that's
contributing to your issue.
Andy Billington wrote:
File permissions / ownership all ok?
If yes, create a Perl "Hello world" and put that in same directory,
try to access that and see if it runs or offers download ...
On 16/06/2009, Alan McKay <alan.mc...@gmail.com> wrote:
Hey folks,
I'm running CentOS 5.3, and with "yum install otrs" I pick up :
otrs-2.1.7-2.el5
I restart my Apache web server and try to go to /otrs/ on this
machine, and it tells me Permission Denied. No big deal, I go into
/etc/httpd/conf.d/otrs.conf and set "Allow from all" for the moment.
Restart my Apache server and I'm in business.
OK, great, now I can actually run /otrs/installer.pl. It goes
through the installer just fine and then takes me up to the part where
I'm finished and I'm at the initial login screen. Here I enter a
UN/PW and when I hit the button to log in, it tries to download
index.pl instead of run it!
I don't get it because the installer ran just fine. My apache is
pretty vanilla from Yum for this release of CentOS. I have mod_perl
installed and it creates a file /etc/httpd/conf.d/perl.conf which I
renamed to /etc/httpd/conf.d/a-perl.conf to make sure it gets read
first (alphabetical). So all pretty vanilla stuff here.
I also uncommented all of these lines from that perl.conf and
restarted apache, but same problem. The first one was already
uncommented from the RPM
LoadModule perl_module modules/mod_perl.so
AddHandler mod_perl .pl
AddType text/html .pl
DirectoryIndex index.pl
Why does the installer run fine when it is .pl files, but the the
system itself does not run? It tries to download the files.
thanks,
-Alan
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
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