Sure but you have to change it in $OTRS_HOME/var/cron/postmaster_mailbox otherwise at the first restart it will return to 10
On Fri, Jun 19, 2009 at 5:44 PM, Yogesh Desai <yogesh.de...@coreobjects.com>wrote: > > > You can alter the cron job for otrs user . > > > > From : > > # fetch emails every 10 minutes > > */10 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null > > > > To: > > # fetch emails every 1 minutes > > */1 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null > > > > Thanks, > > Yogesh > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Jack Blalock > *Sent:* Friday, June 19, 2009 9:10 PM > *To:* otrs@otrs.org > *Subject:* [otrs] Change time interval for OTRS to check external email > account for emails > > > > Hello all > > To find out how I could change the time interval OTRS uses to check an > external account for email, I did an online search found a reference to a > default setting for this to be 10 minutes and this seems to be correct with > how it seems to be happening in my OTRS system. Note: the online references > I found were pop3 polling > > Based on what I found on the web I went into the "SysConfig" within "Misc", > did a search for IMAP which brought up "Core:Postmaster". In this I I see a > entry/setting for "PostmasterReconnectMessage:" The configurable setting in > here was defaulted to 20 (and not ten). I changed it to 1 even though the > description of this setting was "The "bin/PostMasterMailaccount.pl" will > reconnect to POP3/POP3S/IMAP/IMAPS host after the specified count of > messages. > > This did not seem to be what I wanted to do according to the description > (I'm not looking to change by message count), but based on what I found this > seemed to be where people were being pointed to with regards to changing > time the interval.................or maybe I just misunderstood what I > found?? > > After the change from 20 to 1 and selecting the "Update" button, I sent > some test emails and it still took about 10 minutes before the emails showed > up as tickets in OTRS. > > So the question is, in OTRS how do I change the time interval that OTRS > uses to check an external Google Apps account for emails via IMAPS to be > pulled into the OTRS system. Is this something I need to instead look into > changing in fetchmail, if so please provide details (I'm very new to OTRS > and Linux/Unix)? > > -- > Thanks > Jack Blalock > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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