>From the various ticket view panels (owner, note, pending, etc.) you can indicate that you want ticket type to appear. From there you should be able to change the ticket type. Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 james.b...@dornc.com
>>> Christoph Ohliger <ohli...@fh-rosenheim.de> 7/13/2009 2:42 AM >>> Hi, I have a ITSM related question. When creating a ticket (phone or email based), there is the possibility to choose the ticket type (incident, problem, ...). I haven´t seen any possibility to access this ticket type after the ticket is created, for example if the type is changing within the working process ? regards Christoph Ohliger --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------
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