Thanks Jim,
I have checked that several times but haven´t found it right now. I
checked that again and found the entry
Ticket::Frontend::AgentTicketAddtlITSMField###TicketType
regards
Christoph
James Burk schrieb:
From the various ticket view panels (owner, note, pending, etc.) you
can indicate that you want ticket type to appear. From there you
should be able to change the ticket type.
Best regards,
Jim
ITIL Process Manager
NCDOR
919-715-4932
james.b...@dornc.com <mailto:james.b...@dornc.com>
>>> Christoph Ohliger <ohli...@fh-rosenheim.de> 7/13/2009 2:42 AM >>>
Hi,
I have a ITSM related question. When creating a ticket (phone or email
based), there is the possibility to choose the ticket type (incident,
problem, ...). I haven´t seen any possibility to access this ticket type
after the ticket is created, for example if the type is changing within
the working process ?
regards
Christoph Ohliger
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