Christoph; also found here: Ticket::Frontend::AgentTicketNote###TicketType: Ticket::Frontend::AgentTicketOwner###TicketType Ticket::Frontend::AgentTicketPriority###TicketType Ticket::Frontend::AgentTicketClose###TicketType Ticket::Frontend::AgentTicketPending###TicketType Ticket::Frontend::AgentTicketResponsible###TicketType You would have to decide where it made the most sense to change the ticket type. Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 james.b...@dornc.com
>>> Christoph Ohliger <ohli...@fh-rosenheim.de> 7/13/2009 9:02 AM >>> Thanks Jim, I have checked that several times but haven´t found it right now. I checked that again and found the entry Ticket::Frontend::AgentTicketAddtlITSMField###TicketType regards Christoph James Burk schrieb: > From the various ticket view panels (owner, note, pending, etc.) you > can indicate that you want ticket type to appear. From there you > should be able to change the ticket type. > > Best regards, > > Jim > ITIL Process Manager > NCDOR > 919-715-4932 > james.b...@dornc.com <mailto:james.b...@dornc.com> > > > >>> Christoph Ohliger <ohli...@fh-rosenheim.de> 7/13/2009 2:42 AM >>> > Hi, > > I have a ITSM related question. When creating a ticket (phone or email > based), there is the possibility to choose the ticket type (incident, > problem, ...). I haven´t seen any possibility to access this ticket type > after the ticket is created, for example if the type is changing within > the working process ? > > regards > Christoph Ohliger > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > ----------------------------------------------------------------------------- > E-Mail correspondence to and from this sender may be subject to the > North Carolina Public Records Law, and may be disclosed to third parties. > ------------------------------------------------------------------------------ > ------------------------------------------------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------
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