Hi Alan,
The first and most obvious thing we should ask is if you've configured
auto notifications correctly for when a new ticket is created?
Regards,
David
Alan McKay wrote:
Hey folks,
I was just about to send out an email to my internal customers
announcing our new system, when it struck me that it does not send an
email to a person when a ticket gets assigned to them.
I'd like that very much.
Googling does not turn up much of anything for me.
Can someone help?
thanks,
-Alan
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