On Tue, Jul 28, 2009 at 1:21 PM, David Holder<david.hol...@gmail.com> wrote: > Hi Alan, > > The first and most obvious thing we should ask is if you've configured auto > notifications correctly for when a new ticket is created?
Is this in [ Auto Responses <-> Queue ] ?? I have this set : Change "auto reply" settings - default reply (after new ticket created) Change "auto reply/new ticket" settings - default reject / new ticket created Change "auto follow up" settings - default follow up Change "auto reject" settings - not set Change "auto remove" settings - not set Hmmm, googling brings up some more info. Looks like I have to go into each user's settings and ensure they are set to get notification when there is a new item in one of their queues, and also assign queues to them here. I'll go do that now and test, and report back. thanks! -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food" --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/