Ok thx i will try that.
Best regards
Cordialement
-JLIL Rajaa-
ESG-Casablanca
tél : 0665 78 86 49
Date: Wed, 5 Aug 2009 16:44:20 +0200
From: mich...@beefreeit.nl
To: otrs@otrs.org
Subject: Re: [otrs] Email configuration issues with OTRS
Well, it depends on the mail server you use.
Usually, the username is the part before the @ sign in the mail, or the full
mail address.
The Hostname is usually something like mail.wincor-nixdorf.com - refer to your
mail server administrator if you're not sure.
Kind regards,--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Aug 5, 2009 at 16:25, rajaa Jlil <rajaa_0...@hotmail.com> wrote:
Yes i already read
for username : what should i write, the admin name or softawaresupport.ma ?
and for host : should i write softwaresupport...@wincor-nixdorf.com ???
Thx for helpping me
Cordialement
-JLIL Rajaa-
ESG-Casablanca
tél : 0665 78 86 49
Date: Wed, 5 Aug 2009 16:11:23 +0200
From: mich...@beefreeit.nl
To: otrs@otrs.org
Subject: Re: [otrs] Email configuration issues with OTRS
Well, add a mailbox as per the manual:
http://doc.otrs.org/2.4/en/html/x1512.html#email-receiving-pop3
Kind regards,--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Aug 5, 2009 at 16:03, rajaa Jlil <rajaa_0...@hotmail.com> wrote:
hello
Ok , i i choose to configure the IMPA mailboxes via admin>PostMaster Mailboxes
what should i do ???
Best regards
Cordialement
-JLIL Rajaa-
ESG-Casablanca
tél : 0665 78 86 49
Date: Wed, 5 Aug 2009 13:01:53 +0200
From: mich...@beefreeit.nl
To: otrs@otrs.org
Subject: [otrs] Email configuration issues with OTRS
Personally, I would always choose to just configure the IMAP mailboxes via
Admin > PostMaster Mailboxes.
If you'd have set up the cron jobs as per the manual, you woulnd't have to
alter those, and also you would not have to bother about fetchmail - OTRS will
retrieve the messages directly from IMAP.
If you would decide to use fetchmail however, the OTRS mailing list is probably
not the best place to ask about configuring fetchmail. Try your favorite
unix/linux forum for that.
Best regards,--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Aug 5, 2009 at 11:33, rajaa Jlil <rajaa_0...@hotmail.com> wrote:
Dear colleague
Could you please help me to configure otrs, I have a trainee who works on it
but she has difficulties on sending/receiving emails
Mentioned below the procedure of configuring:
She edited this file: /opt/otrs/.fetchmailrc
And type this line:
Poll DEEXVS03 protocol IMAP user
wincor-nixdorf/softwaresupport.ma/softwaresupport...@wincor-nixdorf.com
password YOURPASSWORD is otrs
After that, she activated the cronjob for fetchmail. /opt/otrs/var/cron and
edited the file: fetchmail by adding this line:
#fetch every 5 minutes emails via fetchmail
*/5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail –a >> /dev/null
So normally OTRS/fetchmail should fetch the emails every 5 minutes from the
IMAP/Exchange postbox, but it doesn’t work.
Maybe it’s possible to change somewhere in the source code?
With kindest regards.
Cordialement
-JLIL Rajaa-
ESG-Casablanca
tél : 0665 78 86 49
> Date: Fri, 19 Jun 2009 10:41:19 -0700
> From: supp...@sjobeck.com
> To: otrs@otrs.org
> Subject: [otrs] ITSM module for v.2.4
>
> Hi, All,
>
> I upgraded our 2.3 install, which had the ITSM module installed, to
> 2.4.0beta3, and now it seems caught in a little bit of a trap between
> versions. We were just about to start using ITSM 1.2.2 but had not quite
> yet so this not too big a deal thankfully. I first noticed this
> situation when checking the "support" module page & it showed me a bunch
> of errors of files mismatching versions. I see ITSM 1.2.3 out there (FTP
> site) but it wont install in to this version of beta. I was just
> curious if any one had a roadmap or a timeline or advice on when & how I
> can upgrade my way out of this sooner or later. That's all. Thanks so
> much to the dev's, great stuff, really appreciate it.
>
> Jason Sjobeck
> www.sjobeck.com
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