>What I really need is the name of the queue, instead of the ID. Can
>anyone please suggest how to retrieve the queue name instead?
Just type Queue instead QueueID :)
Also I add link to this queue:
<td width="10%">
<a
href="$Env{"Baselink"}Action=AgentTicketQueue&QueueID=$QData{"QueueID"}"onmouseover="window.status='$JSText{"Queue"}';
return true;"
onmouseout="window.status='';">
<div title="$QData{"Queue"}">$QData{"Queue","15"}</div>
</a>
</td>
German
-----Original Message-----
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Glossop, Andrew
Sent: Wednesday, August 19, 2009 4:40 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Adding Queue Name to 2.4 dashboard
A very useful mod. Thanks for sharing.
I added this:
<td width="5%">$QData{"QueueID"}</td>
What I really need is the name of the queue, instead of the ID. Can
anyone please suggest how to retrieve the queue name instead?
-----Original Message-----
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
John Murray
Sent: 18 August 2009 16:57
To: otrs@otrs.org
Subject: [otrs] Adding CustomerID column to 2.4 dashboard lists
The new dashboard feature of 2.4 is very cool, but we wanted to see
customer information about listed tickets.
Here's how I added a column to do this.
Amended Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl as
follows:
In dtl:block:ContentLargeTicketGenericRow section, add the following
before the "Time" TD element:
<td width="10%">
<a
href="$Env{"Baselink"}Action=AgentTicketCustomer&TicketID=$QData{"Ticket
ID"}
"
onmouseover="window.status='$JSText{"Customer history"}'; return
true;"
onmouseout="window.status='';">
<div title="$QData{"CustomerUserID"}">$QData{"CustomerID","15"}</div>
</a>
</td>
A few lines later in the dtl:block:ContentLargeTicketGenericNone block
increase the colspan from 3 to 4.
I hope this is useful to others.
John Murray
George James Software
42-44 High Street
Shepperton
TW17 9AU
United Kingdom
Registered in England number 2568792
+44-1932-252568
www.georgejames.com
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