Thanks a lot guys, for the tweak,
to have a bit cooler i've also changed this:
<a
href="$Env{"Baselink"}Action=AgentTicketZoom&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}&QueueID=$Data{"QueueID"}"
onmouseover="window.status='$JSText{"Zoom"}'; return true;"
onmouseout="window.status='';" title="$QData{"Title"}">$Data{"TicketNumber"}</a>
</td>
<td width="50%">
Before it was <td width="60%">
Rachid
On Wed, Aug 19, 2009 at 05:59:26PM +0400, Путкин Герман wrote:
> >What I really need is the name of the queue, instead of the ID. Can
> >anyone please suggest how to retrieve the queue name instead?
>
> Just type Queue instead QueueID :)
>
> Also I add link to this queue:
>
> <td width="10%">
> <a
> href="$Env{"Baselink"}Action=AgentTicketQueue&QueueID=$QData{"QueueID"}"onmouseover="window.status='$JSText{"Queue"}';
> return true;"
> onmouseout="window.status='';">
> <div title="$QData{"Queue"}">$QData{"Queue","15"}</div>
> </a>
> </td>
>
>
> German
>
> -----Original Message-----
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
> Glossop, Andrew
> Sent: Wednesday, August 19, 2009 4:40 PM
> To: User questions and discussions about OTRS.
> Subject: [otrs] Adding Queue Name to 2.4 dashboard
>
> A very useful mod. Thanks for sharing.
>
> I added this:
>
> <td width="5%">$QData{"QueueID"}</td>
>
> What I really need is the name of the queue, instead of the ID. Can
> anyone please suggest how to retrieve the queue name instead?
>
>
> -----Original Message-----
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
> John Murray
> Sent: 18 August 2009 16:57
> To: otrs@otrs.org
> Subject: [otrs] Adding CustomerID column to 2.4 dashboard lists
>
> The new dashboard feature of 2.4 is very cool, but we wanted to see
> customer information about listed tickets.
>
> Here's how I added a column to do this.
>
> Amended Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl as
> follows:
>
> In dtl:block:ContentLargeTicketGenericRow section, add the following
> before the "Time" TD element:
>
> <td width="10%">
> <a
> href="$Env{"Baselink"}Action=AgentTicketCustomer&TicketID=$QData{"Ticket
> ID"}
> "
> onmouseover="window.status='$JSText{"Customer history"}'; return
> true;"
> onmouseout="window.status='';">
> <div title="$QData{"CustomerUserID"}">$QData{"CustomerID","15"}</div>
> </a>
> </td>
>
> A few lines later in the dtl:block:ContentLargeTicketGenericNone block
> increase the colspan from 3 to 4.
>
> I hope this is useful to others.
>
> John Murray
>
> George James Software
> 42-44 High Street
> Shepperton
> TW17 9AU
> United Kingdom
> Registered in England number 2568792
>
> +44-1932-252568
> www.georgejames.com
>
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