How to enable this feature but not for the customer instead I would like to get the name of the Agent.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: m...@timocom.com
Internet: www.timocom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
From: Lucio de Aquino Marinho <aqu...@ecosistemas.com.br>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Date: 26.08.2009 23:21
Subject: Re: [otrs] Adding Login Name to 2.4 dashboard
Sent by: otrs-boun...@otrs.org
Simple , Very simple
<td width="10%">
<a
href="$Env{"Baselink"}Action=AgentTicketCustomer&TicketID=$QData
{"TicketID"}
"
onmouseover="window.status='$JSText{"Customer history"}'; return
true;"
onmouseout="window.status='';">
<div title="$QData{"CustomerID"}">$QData{"CustomerUserID","15"}</div>
</a>
</td>
Lucio de Aquino Marinho escreveu:
Hello to all
Following the same line , how to put the login name of the user in
the dashboard , I tried some lines without sucess !!!!
Thanks for all
Lucio
Путкин Герман escreveu:
What I really need is the name of the queue, instead of
the ID. Can
anyone please suggest how to retrieve the queue name
instead?
Just type Queue instead QueueID :)
Also I add link to this queue:
<td width="10%">
<a href="$Env{"Baselink"}Action=AgentTicketQueue&QueueID=$QData
{"QueueID"}"onmouseover="window.status='$JSText{"Queue"}';
return true;"
onmouseout="window.status='';">
<div title="$QData{"Queue"}">$QData{"Queue","15"}</div>
</a>
</td>
German
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