Hello, Yes in the queue configuration it says its using my salutation, but when I go to answer a call that is already logged it uses the one I've disabled. Rosanna
________________________________ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marco Vannini Sent: 02 September 2009 11:06 To: User questions and discussions about OTRS. Subject: Re: [otrs] Salutations hi, did you changed the salutation field in queue configuration too ? MV On Wed, Sep 2, 2009 at 11:49 AM, Marretta, Rosanna <rosanna.marre...@yrclogistics.com> wrote: Hi, I am trying to replace the default salutation but with no success. I have made the default salutation 'invalid', created another and made that valid, but for some reason the default one keeps showing up? What am I doing wrong please? Thanks Rosanna --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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