mmmh so if you try to:
select * from salutation where id = (select salutation_id from queue where name like '%yourqueuename%'); in your db everything is corresponding to what you are viewing in admin ? if yes could be some kind of caching problem or the fact that the old signature is part of a previously responded mail ( I mean, it is not that the new signature is at the "bottomest" part of the reply windows ?) On Wed, Sep 2, 2009 at 3:57 PM, Marretta, Rosanna < rosanna.marre...@yrclogistics.com> wrote: > Hello, > > Yes in the queue configuration it says its using my salutation, but when I > go to answer a call that is already logged it uses the one I've disabled. > > Rosanna > > ------------------------------ > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Marco Vannini > *Sent:* 02 September 2009 11:06 > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Salutations > > hi, > > did you changed the salutation field in queue configuration too ? > MV > > > > > On Wed, Sep 2, 2009 at 11:49 AM, Marretta, Rosanna < > rosanna.marre...@yrclogistics.com> wrote: > >> Hi, >> >> I am trying to replace the default salutation but with no success. I have >> made the default salutation 'invalid', created another and made that valid, >> but for some reason the default one keeps showing up? >> >> What am I doing wrong please? >> >> Thanks >> Rosanna >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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