Hi Frank,
to check if perl environment is working well use:
shell> perl -cw /serv/opt/otrs/bin/cgi-bin/installer.pl
The result is "bin/cgi-bin/installer.pl syntax OK" it seems that it's
something (e. g. file permission related to the user/web server user
which is executing installer.pl.
If not, then the error message will give your more detail about your
problem. :)
-Martin
On 25.09.2009, at 16:44, Frank Goenninger - Consequor Consulting AG
wrote:
Hello OTRSers,
I am a bloody newbie re OTRS.
In a brave attempt to install OTRS 2.4 on FreeBSD 7.2 with MySQL
5.1.38 using Perl 5.10.1 I get the following error:
Software error:
Can't locate object method "new" via package "Kernel::Config" at /
serv/opt/otrs/bin/cgi-bin/installer.pl line 53, <DATA> line 275.
This occurs after having enter the database info on screen #2 in the
Installer ( http://web.consequor.eu/otrs/installer.pl ). I ran out
of ideas as all checks I could find via WWW and mailing lists just
say "Syntax OK" and that's about it. I double checked the perl env
and all modules are installed ok.
Any ideas, hints, advice really appreciated!
TIA!
Cheers
Frank
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/