Hi Martin,
Am 27.09.2009 um 13:53 schrieb Martin Edenhofer:
Hi Frank,
to check if perl environment is working well use:
shell> perl -cw /serv/opt/otrs/bin/cgi-bin/installer.pl
It does.
The result is "bin/cgi-bin/installer.pl syntax OK" it seems that it's
something (e. g. file permission related to the user/web server user
which is executing installer.pl.
If not, then the error message will give your more detail about your
problem. :)
The actual problem was that I used apache2-httpd.include.conf in my
httpd.conf. I then changed to apache2-httpd-new.include.conf. And the
problem was gone. Why? I actually really seriously don't know. And I
don't have the time to clearify currently.
Anyway: OTRS works. Customization in the works now.
Thanks for replying.
Cheers!
Frank
On 25.09.2009, at 16:44, Frank Goenninger - Consequor Consulting AG
wrote:
Hello OTRSers,
I am a bloody newbie re OTRS.
In a brave attempt to install OTRS 2.4 on FreeBSD 7.2 with MySQL
5.1.38 using Perl 5.10.1 I get the following error:
Software error:
Can't locate object method "new" via package "Kernel::Config" at /
serv/opt/otrs/bin/cgi-bin/installer.pl line 53, <DATA> line 275.
This occurs after having enter the database info on screen #2 in the
Installer ( http://web.consequor.eu/otrs/installer.pl ). I ran out
of ideas as all checks I could find via WWW and mailing lists just
say "Syntax OK" and that's about it. I double checked the perl env
and all modules are installed ok.
Any ideas, hints, advice really appreciated!
TIA!
Cheers
Frank
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