Isn't there ANY way I just could create a filter in generic agent to filter mails like this =>
___________ ?? ????? ? ??????? ????? ???????? - ?????? ???? ?????????, ? ??? ?????????? ???????? ???? ??????????? ?????? ? ???????? ???????????. ???? ???? ????, ??? ? ???????????. ?? ?????? ??????? ? ???????????? ???????. ?????o? ? ?oc???: (495) 649-86-27 ?????o? ? ?a???-????p??p??: (812) 313-23-91 ICQ: 590-644-122 ____________ Thanks, marc 2009/11/23 Mercator GmbH <i...@mercator.net>: > Michiel, > > I have changed it to utf-8, but still the same messages with question > marks.... > > any idea? > > It would be fine just to have these messages be filtered out. > > thanks, marc > > > 2009/11/22 Mercator GmbH <i...@mercator.net>: >>> This is caused most probably by the fact that their character set is >>> not supported by your OTRS setup. If you'd convert your setup to UTF-8 >>> (see http://faq.otrs.org for details) then you won't have this issue >>> any more. >> >> Hi Michiel, >> >> thanks. I have tried this now. However, I think then I will have >> problems displaying german special characters, such as >> "ü" + "ä". So far, I had iso-8859-1 in the config.pm. >> >> We'll see if this works. >> >> Otherwise, isn't there any way I could set up a filter so that >> messages with many questions marks get deleted? >> >> thanks, >> >> marc >> >>> >>> My experience is, that especially spammers send emails with the body >>> encoded in other character sets than the headers indicate. I don't >>> know why this is, there must be some reason behind it, but these mails >>> will be extra tricky for OTRS to display correctly. >>> >>> If you receive mail from 'abroad', in different character sets, I'd >>> recommend you to convert to utf-8. If you just process email from >>> within your own organization, and you have control over the mail >>> clients and settings used, then you could stick with your current >>> character set. >>> >>> hope this helps, >>> >>> ((enjoy)) >>> - >>> Michiel Beijen >>> R&D >>> >>> OTRS AG >>> Norsk-Data-Str 1. >>> 61352 Bad Homburg >>> Deutschland >>> >>> T: +31 (0) 6457 42418 >>> F: +49 (0) 9421 56818-18 >>> I: http://www.otrs.com/ >>> >>> Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial >>> register: 10751, Tax ID: 003 240 >>> 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André >>> Mindermann (CEO), Martin Edenhofer >>> >>> CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more >>> about OTRS at booth no. 12 from Nov 24-25, 2009! >>> >>> >>> >>> On Fri, Nov 20, 2009 at 1:50 PM, Mercator GmbH <i...@mercator.net> wrote: >>>> Hi there, >>>> >>>> I have MANY messages with only question marks. HOW can I filter them >>>> with the generic agent? >>>> >>>> When inserting a question mark, it filters ALL messages!! >>>> >>>> The mails are like this one: >>>> >>>> ___________ >>>> ?? ????? ? ??????? ????? ???????? - ?????? ???? ?????????, ? ??? >>>> ?????????? ???????? ???? >>>> ??????????? ?????? ? ???????? ???????????. >>>> >>>> ???? ???? ????, ??? ? ???????????. >>>> >>>> ?? ?????? ??????? ? ???????????? ???????. >>>> >>>> ?????o? ? ?oc???: (495) 649-86-27 >>>> >>>> ?????o? ? ?a???-????p??p??: (812) 313-23-91 >>>> >>>> ICQ: 590-644-122 >>>> ____________ >>>> >>>> >>>> how can I filter them to be deleted? >>>> >>>> thanks, >>>> >>>> marc >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>> http://www.otrs.com/en/support/enterprise-subscription/ >>>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >> > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
