> Sure, you probably would be able to filter on some generic properties > of the emails. > And since in your case you want to filter is all spam, I would advice > on implementing a solution such as SpamAssasin > [http://spamassassin.apache.org/] or so, which would include a header > in any emails it considers as spam. Then you can easily create a > postmaster filter on the contents of that header.
Michiel, I cannot install SpamAssasin on the server. Just tell me, IS there a way to create a filter in the postmaster to filter out the messages with question marks? When I put in the question marks, they are placeholders and ALL messages are filtered! There must be another way.. thanks, marc > > HTH, > > ((enjoy)) > - > Michiel Beijen > R&D > > OTRS AG > Norsk-Data-Str 1. > 61352 Bad Homburg > Germany > > T: +31 (0) 6457 42418 > F: +49 (0) 9421 56818-18 > I: http://www.otrs.com/ > > Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial > register: 10751, Tax ID: 003 240 > 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André > Mindermann (CEO), Martin Edenhofer > > CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS > at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY > > > > > On Wed, Nov 25, 2009 at 11:13 AM, Mercator GmbH <i...@mercator.net> wrote: >> Isn't there ANY way I just could create a filter in generic agent to >> filter mails like this => >> >> ___________ >> ?? ????? ? ??????? ????? ???????? - ?????? ???? ?????????, ? ??? >> ?????????? ???????? ???? >> ??????????? ?????? ? ???????? ???????????. >> >> ???? ???? ????, ??? ? ???????????. >> >> ?? ?????? ??????? ? ???????????? ???????. >> >> ?????o? ? ?oc???: (495) 649-86-27 >> >> ?????o? ? ?a???-????p??p??: (812) 313-23-91 >> >> ICQ: 590-644-122 >> ____________ >> >> >> Thanks, >> >> marc >> >> >> 2009/11/23 Mercator GmbH <i...@mercator.net>: >>> Michiel, >>> >>> I have changed it to utf-8, but still the same messages with question >>> marks.... >>> >>> any idea? >>> >>> It would be fine just to have these messages be filtered out. >>> >>> thanks, marc >>> >>> >>> 2009/11/22 Mercator GmbH <i...@mercator.net>: >>>>> This is caused most probably by the fact that their character set is >>>>> not supported by your OTRS setup. If you'd convert your setup to UTF-8 >>>>> (see http://faq.otrs.org for details) then you won't have this issue >>>>> any more. >>>> >>>> Hi Michiel, >>>> >>>> thanks. I have tried this now. However, I think then I will have >>>> problems displaying german special characters, such as >>>> "ü" + "ä". So far, I had iso-8859-1 in the config.pm. >>>> >>>> We'll see if this works. >>>> >>>> Otherwise, isn't there any way I could set up a filter so that >>>> messages with many questions marks get deleted? >>>> >>>> thanks, >>>> >>>> marc >>>> >>>>> >>>>> My experience is, that especially spammers send emails with the body >>>>> encoded in other character sets than the headers indicate. I don't >>>>> know why this is, there must be some reason behind it, but these mails >>>>> will be extra tricky for OTRS to display correctly. >>>>> >>>>> If you receive mail from 'abroad', in different character sets, I'd >>>>> recommend you to convert to utf-8. If you just process email from >>>>> within your own organization, and you have control over the mail >>>>> clients and settings used, then you could stick with your current >>>>> character set. >>>>> >>>>> hope this helps, >>>>> >>>>> ((enjoy)) >>>>> - >>>>> Michiel Beijen >>>>> R&D >>>>> >>>>> OTRS AG >>>>> Norsk-Data-Str 1. >>>>> 61352 Bad Homburg >>>>> Deutschland >>>>> >>>>> T: +31 (0) 6457 42418 >>>>> F: +49 (0) 9421 56818-18 >>>>> I: http://www.otrs.com/ >>>>> >>>>> Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial >>>>> register: 10751, Tax ID: 003 240 >>>>> 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André >>>>> Mindermann (CEO), Martin Edenhofer >>>>> >>>>> CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more >>>>> about OTRS at booth no. 12 from Nov 24-25, 2009! >>>>> >>>>> >>>>> >>>>> On Fri, Nov 20, 2009 at 1:50 PM, Mercator GmbH <i...@mercator.net> wrote: >>>>>> Hi there, >>>>>> >>>>>> I have MANY messages with only question marks. HOW can I filter them >>>>>> with the generic agent? >>>>>> >>>>>> When inserting a question mark, it filters ALL messages!! >>>>>> >>>>>> The mails are like this one: >>>>>> >>>>>> ___________ >>>>>> ?? ????? ? ??????? ????? ???????? - ?????? ???? ?????????, ? ??? >>>>>> ?????????? ???????? ???? >>>>>> ??????????? ?????? ? ???????? ???????????. >>>>>> >>>>>> ???? ???? ????, ??? ? ???????????. >>>>>> >>>>>> ?? ?????? ??????? ? ???????????? ???????. >>>>>> >>>>>> ?????o? ? ?oc???: (495) 649-86-27 >>>>>> >>>>>> ?????o? ? ?a???-????p??p??: (812) 313-23-91 >>>>>> >>>>>> ICQ: 590-644-122 >>>>>> ____________ >>>>>> >>>>>> >>>>>> how can I filter them to be deleted? >>>>>> >>>>>> thanks, >>>>>> >>>>>> marc >>>>>> --------------------------------------------------------------------- >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> >>>>>> NEW! 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