Hi Michiel, Thank you very much for your help, it worked. There were really two Items that were completely empty but the icons were shown.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: m...@timocom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
From: Michiel Beijen <m...@otrs.org>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Date: 26.11.2009 22:52
Subject: Re: [otrs] Dead Icons in Navigation Bar
Sent by: otrs-boun...@otrs.org
Hi Markus,
I could reproduce this issue by adding a new item via SysConfig in a
frontend module registration but not completing it.
Could you go to Admin > SysConfig, and click on the 'Download' button
to download your own changes?
The section you're looking for would be something like this:
$Self->{'Frontend::Module'}->{'AgentModule'} = {
'Description' => 'My Description',
'NavBar' => [
{
'AccessKey' => 'c',
'Block' => 'ItemArea',
'Description' => 'My Description',
'Image' => 'image.png',
'Link' => 'Action=AgentModule',
'Name' => 'Name',
'NavBar' => 'Navbar',
'Prio' => '8000',
'Type' => 'Menu'
},
{
'Description' => ''
}
],
Of course the empty 'Description' node here is causing your issue.
You can remove it by going to the sysconfig entry for the module, and
clicking the 'delete' button next to the empty group.
((enjoy))
-
Michiel Beijen
R&D
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial
register: 10751, Tax ID: 003 240
97505 Chairman of the Board: Burchard Steinbild, Managing Board: André
Mindermann (CEO), Martin Edenhofer
CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS
at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY
On Fri, Nov 20, 2009 at 8:40 AM, <m...@timocom.com> wrote:
>
> Well, that´s te problem. I can open OTRS form any PC in out company with
my user account and I allways get to see the two broken images. Due to the
fact that Internet Explorer is our standard browser for the Software we
deploy every thing is tested on it. When I right click an see the
"properties" the Images is Linked to "
http://hostname/otrs-web/images/Standard/";.
>
> I already deleted the cache several times, nothing happen to the broken
images, still remain on the same spot.
>
> Mit freundlichen Grüßen / Kind regards
> Markus Moj
> IT Infrastructure & Services
>
> TimoCom Soft- und Hardware GmbH
> In der Steele 2
> D-40599 Düsseldorf
> Tel: +49 211 88 26 80 14
> Fax: +49 211 88 26 70 14
> eMail: m...@timocom.com
> www.TimoCom.com
> Geschäftsführer: Jens Thiermann, Gunther Matzaitis
> Amtsgericht Düsseldorf, HRB 34489
>
> Michiel Beijen ---20.11.2009 08:36:42---Hi Markus, Could it be as simple
as a caching issue? If you'd open OTRS from
>
>
> From:
> Michiel Beijen <m...@otrs.org>
> To:
> "User questions and discussions about OTRS." <otrs@otrs.org>
> Date:
> 20.11.2009 08:36
> Subject:
> Re: [otrs] Dead Icons in Navigation Bar
> Sent by:
> otrs-boun...@otrs.org
> ________________________________
>
>
> Hi Markus,
>
> Could it be as simple as a caching issue? If you'd open OTRS from
> another PC with IE8, but with the same OTRS user account, would you
> have the same broken images?
>
> If you'd right-click on the images, and then select 'properties', you
> can see the path to the images. What is it?
>
> ((enjoy))
> -
> Michiel Beijen
> R&D
>
> OTRS AG
> Norsk-Data-Str 1.
> 61352 Bad Homburg
> Deutschland
>
> T: +31 (0) 6457 42418
> F: +49 (0) 9421 56818-18
> I: http://www.otrs.com/
>
> Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial
> register: 10751, Tax ID: 003 240
> 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André
> Mindermann (CEO), Martin Edenhofer
>
> CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more
> about OTRS at booth no. 12 from Nov 24-25, 2009!
>
>
> On Fri, Nov 20, 2009 at 7:35 AM, <m...@timocom.com> wrote:
> > Hello OTRS Friends,
> >
> > I´ve run on a problem where I don´t really know how to fix it. First
off all
> > the system specs:
> > - XEN VM -> CentOS 5.4 Final
> > - OTRS 2.4.5 (with Bug fixes)
> > - Apache 2
> > - Mod Perl
> > - IE 8 (showing the dead icons)
> > - FireFox & Opera & Safari (don´t show the dead icons)
> >
> >
> > (See attached file: NavBar.jpg)
> >
> > You can open the attached *.jpg and take a look and you´ll see that
there
> > are two dead icons without any meaning. The link is set to be
> > http://hostmaster/index.pl and now pic is shown. Now I would like to
get rid
> > of these Icons but I didn´t find any possibility to get rid of same.
Has
> > anybody an idea how to get rid of these two icons?
> > I´ve already taken a look in SysConfig->Framework but I have to admit,
I
> > didn´t find a single clue where these icons could be enabled.
> >
> > I appreciate every post to get rid of the icons.
> >
> > Mit freundlichen Grüßen / Kind regards
> > Markus Moj
> > IT Infrastructure & Services
> >
> > TimoCom Soft- und Hardware GmbH
> > In der Steele 2
> > D-40599 Düsseldorf
> > Tel: +49 211 88 26 80 14
> > Fax: +49 211 88 26 70 14
> > eMail: m...@timocom.com
> > www.TimoCom.com
> > Geschäftsführer: Jens Thiermann, Gunther Matzaitis
> > Amtsgericht Düsseldorf, HRB 34489
> >
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