Thanks Niels!

I'm actually on a Plesk system so that should work for me as well.  It's
what I expected.  Ok then, I'll need to have the administrator execute the
SetPermissions.sh script for me since he has already installed the Perl
modules.

Thanks again.

--Evan

On Sat, Nov 28, 2009 at 1:13 PM, Niels van Adrichem
<nvanadric...@itcall.nl>wrote:

> Hello Evan,
>
> First of all, what type of administration do you have.
> I have experience installing OTRS on Plesk.
>
> In this case you would only need root-access for installing the
> Perl-modules and maybe executing the SetPermission.sh from the installation.
>
> You could use the Plesk FTP-user as "OTRS" user.
>
> Regards,
>
> Niels
> ________________________________________
> From: otrs-boun...@otrs.org [otrs-boun...@otrs.org] On Behalf Of Evan
> Stern [suria...@gmail.com]
> Sent: Saturday, November 28, 2009 4:13 PM
> To: otrs@otrs.org
> Subject: [otrs] Install Question: Setting up OTRS on a remote server
>
> Hello,
>
> First of all, please forgive me of my ignorance about some of the details
> of
> system administration... I'm a Linux user but not an administration expert
> ;-)
>
> Basically, I need to know what kinds of things need to be done in order to
> get
> OTRS running on a remote server where I only have limited access to a
> specific
> portion of the server (i.e. I have permission to modify the bit where I
> keep my
> web page).  I'm hoping that I don't have to beg the sysadmin to install
> this for
> me...
>
> I'm trying to install OTRS on a remote server.  I do not have admin rights
> to
> the entire server, of course, and I need to know what needs to be done
> server
> side to get the "otrs" user set up correctly.
>
> The installation instructions specify that I need to give the "otrs" user
> the
> same access rights as the web server user.  Would the creation of the
> "otrs"
> user with the same access as the web server user be something that would
> cause a
> security problem for the sysadmin?  I ask because it seems that if there is
> an
> "otrs" user which I have access to but who also has the same permissions as
> the
> web server user it would be a problem for a security minded web host.
>  Might
> there be any workarounds that I could use in order to create the
> appropriate
> "otrs" user that would not cause a security problem?
>
> Thanks in advance,
> --Evan.
>
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