Thanks Niels! I'm actually on a Plesk system so that should work for me as well. It's what I expected. Ok then, I'll need to have the administrator execute the SetPermissions.sh script for me since he has already installed the Perl modules.
Thanks again. --Evan On Sat, Nov 28, 2009 at 1:13 PM, Niels van Adrichem <nvanadric...@itcall.nl>wrote: > Hello Evan, > > First of all, what type of administration do you have. > I have experience installing OTRS on Plesk. > > In this case you would only need root-access for installing the > Perl-modules and maybe executing the SetPermission.sh from the installation. > > You could use the Plesk FTP-user as "OTRS" user. > > Regards, > > Niels > ________________________________________ > From: otrs-boun...@otrs.org [otrs-boun...@otrs.org] On Behalf Of Evan > Stern [suria...@gmail.com] > Sent: Saturday, November 28, 2009 4:13 PM > To: otrs@otrs.org > Subject: [otrs] Install Question: Setting up OTRS on a remote server > > Hello, > > First of all, please forgive me of my ignorance about some of the details > of > system administration... I'm a Linux user but not an administration expert > ;-) > > Basically, I need to know what kinds of things need to be done in order to > get > OTRS running on a remote server where I only have limited access to a > specific > portion of the server (i.e. I have permission to modify the bit where I > keep my > web page). I'm hoping that I don't have to beg the sysadmin to install > this for > me... > > I'm trying to install OTRS on a remote server. I do not have admin rights > to > the entire server, of course, and I need to know what needs to be done > server > side to get the "otrs" user set up correctly. > > The installation instructions specify that I need to give the "otrs" user > the > same access rights as the web server user. Would the creation of the > "otrs" > user with the same access as the web server user be something that would > cause a > security problem for the sysadmin? I ask because it seems that if there is > an > "otrs" user which I have access to but who also has the same permissions as > the > web server user it would be a problem for a security minded web host. > Might > there be any workarounds that I could use in order to create the > appropriate > "otrs" user that would not cause a security problem? > > Thanks in advance, > --Evan. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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