You can download a manual I made from the following URL: http://forum.parallels.com/showthread.php?t=96665
The manual expects you to have root-access, but you can work around it a bit. Met vriendelijke groet, Niels L.M. van Adrichem ITCall - Your Partner in Telecom and Contact Center Services! [cid:image001.jpg@01CA70E4.D9083A90] Tel: +31 (0) 10 707 38 98 Mob: +31 (0) 6 234 95 069 Fax: +31 (0) 10 519 08 70 E-mail: nvanadric...@itcall.nl<mailto:nvanadric...@itcall.nl> Rodenrijseweg 70 2651 BV BERKEL & RODENRIJS From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Evan Stern Sent: zaterdag 28 november 2009 20:25 To: User questions and discussions about OTRS. Subject: Re: [otrs] Install Question: Setting up OTRS on a remote server Thanks Niels! I'm actually on a Plesk system so that should work for me as well. It's what I expected. Ok then, I'll need to have the administrator execute the SetPermissions.sh script for me since he has already installed the Perl modules. Thanks again. --Evan On Sat, Nov 28, 2009 at 1:13 PM, Niels van Adrichem <nvanadric...@itcall.nl<mailto:nvanadric...@itcall.nl>> wrote: Hello Evan, First of all, what type of administration do you have. I have experience installing OTRS on Plesk. In this case you would only need root-access for installing the Perl-modules and maybe executing the SetPermission.sh from the installation. You could use the Plesk FTP-user as "OTRS" user. Regards, Niels ________________________________________ From: otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org> [otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org>] On Behalf Of Evan Stern [suria...@gmail.com<mailto:suria...@gmail.com>] Sent: Saturday, November 28, 2009 4:13 PM To: otrs@otrs.org<mailto:otrs@otrs.org> Subject: [otrs] Install Question: Setting up OTRS on a remote server Hello, First of all, please forgive me of my ignorance about some of the details of system administration... I'm a Linux user but not an administration expert ;-) Basically, I need to know what kinds of things need to be done in order to get OTRS running on a remote server where I only have limited access to a specific portion of the server (i.e. I have permission to modify the bit where I keep my web page). I'm hoping that I don't have to beg the sysadmin to install this for me... I'm trying to install OTRS on a remote server. I do not have admin rights to the entire server, of course, and I need to know what needs to be done server side to get the "otrs" user set up correctly. The installation instructions specify that I need to give the "otrs" user the same access rights as the web server user. Would the creation of the "otrs" user with the same access as the web server user be something that would cause a security problem for the sysadmin? I ask because it seems that if there is an "otrs" user which I have access to but who also has the same permissions as the web server user it would be a problem for a security minded web host. Might there be any workarounds that I could use in order to create the appropriate "otrs" user that would not cause a security problem? Thanks in advance, --Evan. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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