Thanks. I did that and now I'm getting a big error from apache:
Can't locate Apache.pm in @INC (@INC contains: /home/httpd/vhosts/ ghiis.com/subdomains/connect-smart/opt/otrs/Kernel/cpan-lib/home/httpd/vhosts/ ghiis.com/subdomains/connect-smart/opt/otrs//usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl . /etc/httpd/ /etc/httpd/lib/perl) at /usr/lib/perl5/5.8.5/CGI.pm line 205.\nCompilation failed in require at /home/httpd/vhosts/ ghiis.com/subdomains/connect-smart/opt/otrs/scripts/apache2-perl-startup.plline 39.\nBEGIN failed--compilation aborted at /home/httpd/vhosts/ ghiis.com/subdomains/connect-smart/opt/otrs/scripts/apache2-perl-startup.plline 39.\nCompilation failed in require at (eval 2) line 1.\n [Tue Dec 01 13:04:57 2009] [error] Can't load Perl file: /home/httpd/vhosts/ ghiis.com/subdomains/connect-smart/opt/otrs/scripts/apache2-perl-startup.plfor server connect-smart.ghiis.com:80, exiting... I checked the vhost.conf file and it looks like it's pointing to the correct areas... here's my vhost.conf, the only changes I've made from the apache2-httpd-new.include.conf file were to the paths (updated from just /opt/otrs/... to what it would be on my server: # -- # added for OTRS (http://otrs.org/) # $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $ # -- # agent, admin and customer frontend ScriptAlias /otrs/ "/home/httpd/vhosts/ ghiis.com/subdomains/connect-smart/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/home/httpd/vhosts/ ghiis.com/subdomains/connect-smart/opt/otrs/var/httpd/htdocs/" # if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /home/httpd/vhosts/ ghiis.com/subdomains/connect-smart/opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec # set mod_perl2 options <Location /otrs> # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> # directory settings <Directory "/home/httpd/vhosts/ ghiis.com/subdomains/connect-smart/opt/otrs/bin/cgi-bin/"> AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> <Directory "/home/httpd/vhosts/ ghiis.com/subdomains/connect-smart/opt/otrs/var/httpd/htdocs/"> AllowOverride None Order allow,deny Allow from all </Directory> # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 On Tue, Dec 1, 2009 at 12:49 PM, Niels van Adrichem <nvanadric...@itcall.nl>wrote: > Hello Evan, > > > > You have to do exactly the same thing. > > Except of a vhost_ssl.conf you create a vhost.conf in the conf-directory of > your domain or subdomain. > > The rest remains the same. > > > > Just google vhost_ssl.conf and vhost.conf for more info. > > > > Met vriendelijke groet, > > *Niels L.M. van Adrichem > **ITCall - Your Partner in Telecom and Contact Center Services!** * > > *[image: ITCalllogoSmall]*** > > Tel: +31 (0) 10 707 38 98 > Mob: +31 (0) 6 234 95 069 > Fax: +31 (0) 10 519 08 70 > E-mail: nvanadric...@itcall.nl > > Rodenrijseweg 70 > 2651 BV BERKEL & RODENRIJS > > > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Evan Stern > *Sent:* dinsdag 1 december 2009 17:45 > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Install Question: Setting up OTRS on a remote server > > > > Niels, > > I'm setting up my OTRS to run on a sub domain without SSL. Your tutorial > seems to be for SSL-only. I'm kind of stuck at the "configuring apache" > part. The OTRS manual has a bit where you copy some scripts into the apache > configuration directory. Do I have to do that still? Basically, what do I > have to do in order to get apache configured correctly if I'm installing to > a subdomain without SSL? > > On Sun, Nov 29, 2009 at 4:12 AM, Niels van Adrichem < > nvanadric...@itcall.nl> wrote: > > You can download a manual I made from the following URL: > > > > http://forum.parallels.com/showthread.php?t=96665 > > > > The manual expects you to have root-access, but you can work around it a > bit. > > > > Met vriendelijke groet, > > *Niels L.M. van Adrichem > **ITCall - Your Partner in Telecom and Contact Center Services!** * > > *[image: ITCalllogoSmall]* > > Tel: +31 (0) 10 707 38 98 > Mob: +31 (0) 6 234 95 069 > Fax: +31 (0) 10 519 08 70 > E-mail: nvanadric...@itcall.nl > > Rodenrijseweg 70 > 2651 BV BERKEL & RODENRIJS > > > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Evan Stern > *Sent:* zaterdag 28 november 2009 20:25 > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Install Question: Setting up OTRS on a remote server > > > > Thanks Niels! > > I'm actually on a Plesk system so that should work for me as well. It's > what I expected. Ok then, I'll need to have the administrator execute the > SetPermissions.sh script for me since he has already installed the Perl > modules. > > Thanks again. > > --Evan > > On Sat, Nov 28, 2009 at 1:13 PM, Niels van Adrichem < > nvanadric...@itcall.nl> wrote: > > Hello Evan, > > First of all, what type of administration do you have. > I have experience installing OTRS on Plesk. > > In this case you would only need root-access for installing the > Perl-modules and maybe executing the SetPermission.sh from the installation. > > You could use the Plesk FTP-user as "OTRS" user. > > Regards, > > Niels > ________________________________________ > From: otrs-boun...@otrs.org [otrs-boun...@otrs.org] On Behalf Of Evan > Stern [suria...@gmail.com] > Sent: Saturday, November 28, 2009 4:13 PM > To: otrs@otrs.org > Subject: [otrs] Install Question: Setting up OTRS on a remote server > > > Hello, > > First of all, please forgive me of my ignorance about some of the details > of > system administration... I'm a Linux user but not an administration expert > ;-) > > Basically, I need to know what kinds of things need to be done in order to > get > OTRS running on a remote server where I only have limited access to a > specific > portion of the server (i.e. I have permission to modify the bit where I > keep my > web page). I'm hoping that I don't have to beg the sysadmin to install > this for > me... > > I'm trying to install OTRS on a remote server. I do not have admin rights > to > the entire server, of course, and I need to know what needs to be done > server > side to get the "otrs" user set up correctly. > > The installation instructions specify that I need to give the "otrs" user > the > same access rights as the web server user. Would the creation of the > "otrs" > user with the same access as the web server user be something that would > cause a > security problem for the sysadmin? I ask because it seems that if there is > an > "otrs" user which I have access to but who also has the same permissions as > the > web server user it would be a problem for a security minded web host. > Might > there be any workarounds that I could use in order to create the > appropriate > "otrs" user that would not cause a security problem? > > Thanks in advance, > --Evan. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! 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