Hi Michiel, On 28.11.2009, at 20:51, Michiel Beijen wrote:
> But what I did is, I tested it with the GenericAgent in the Admin > interface, and **that** works. Could you give me the use case for the > GenericAgent.pm? If it works in the web interface, why would you want > to use the text based interface? 1. I had a lot of workshops where the backend administration wants to setup generic agents that are not changeable in the webinterface. 2. Especialy for service providers (like hosted OTRS) it would be more than useful to have this option!!! 3. including OTRS GA's into other non-OTRS scripts > (in other words, what would we need to add to the web interface, for > you to be happy with it? I think for the case raised this discussion it would be enough to enhance the GenericAgent time settings so you could also set "every 3 minutes" or similar. But as you know, I am a "Why not'er" ... so why shouldn't we include the ITSM values in the file based generic agent? Any reason for say "no"? Cheers, Nils -- Nils Leideck Senior Consultant nils.leid...@leidex.net LeideX.net Nils Leideck - ITSM Greesbergstr. 11 D - 50668 Köln Altstadt-Nord Mobile : +49 (0) 173 2733 892 Tel. : +49 (0) 221 1689 6910 FAX : +49 (0) 221 2711 285 Geschäftssitz: Köln Altstadt-Nord, Amtsgericht: Köln, HRB 10751 Steuernummer: 215/5102/2272, IdNr: 49 303 782 567 http://webint.cryptonode.de / a Fractal project
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