Hi there, I've been trying to include ITSM items such as SLA or Service in GenericAgent.pm jobs without success :(
For non-ITSM items such as Queues, States, Priorities it works like a charm but once I include Service or SLA, they're ignored! Has anyone included Service or SLA as parameters in the GenericAgent.pm file? Any tips on this are much appreciated Thanks, Leonardo Certuche
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
