If you didn't find it then probably it does not exist in your version :( What about making the changes directly on database? the table would be ticket_history ;)
Leonardo Certuche On Mon, Nov 30, 2009 at 4:02 PM, Alan Creed <rece...@msn.com> wrote: > > I cant find ViewBulk or AgentTicketBulk, im using otrs 2.0.4 > What I need to do is to choose an owner from a list using Bulk or > Action Multiple. > > Thanx!!!!!!!!!!!!!!! > ------------------------------ > From: leonardo.certu...@itcon-ltda.com > Date: Mon, 30 Nov 2009 14:47:04 -0500 > To: otrs@otrs.org > Subject: Re: [otrs] Action Multiple need help > > > Is I click "bulk action" button on the bottom of the ticket screen, one of > the options shown is owner, not your case? then go to Ticket -> > Frontend::Agent::Ticket::ViewBulk and set > Ticket::Frontend::AgentTicketBulk###Owner to YES > > Leonardo Certuche > > > On Mon, Nov 30, 2009 at 2:18 PM, Alan Creed <rece...@msn.com> wrote: > > > > Hi, I need to use Action Multiple to change the tickets owner, is it > possible? > I couldnt find out how to do that so far. > > Thanx in advance.!!! > > > ------------------------------ > ¿Te llegan demasiados emails? Organizate con Hotmail. ¡Creá carpetas para > todos tus correos! <http://mail.live.com/> > ------------------------------ > ¡Revisá de un vistazo si tenés correos nuevos! Ingresá a tu Hotmail desde > tu Messenger. ¡Probalo > ahora!<http://www.microsoft.com/latam/windows/windowslive/default.aspx> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > ------------------------------ > ¿Cansado de borrar spam de tu bandea de entrada? ¡Ganá tiempo con el nuevo > filtro anti spam de Hotmail! <http://mail.live.com> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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