hi Luis, I was thinking on 2/3 solutions that for me would be usefull:
1. setting unlock timeout on the queue 2. a genericagent jobs scheduled to run Friday 3. whip agent if they don't set outofoffice on friday :D MV On Mon, Jan 11, 2010 at 3:13 PM, Luís Gomes <luis.strawberrywo...@gmail.com>wrote: > Hello, > > New otrs user question: > What would it be the best solution with OTRS to handle weekends where there > are fewer agents. > How to handle their tickets if they get replies? > > Thanks > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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