Hello, I have the unlock timeout defined but what exactly should the generic agent do?
I also have another question in regards to unlock: Sometimes an agent may be expecting some information from a 3rd party and isn't able to reply before the unlock timeout reaches. How can i stop the timeout on these cases? Thanks. On Mon, Jan 11, 2010 at 2:22 PM, Marco Vannini <marco.vann...@gmail.com>wrote: > hi Luis, > > I was thinking on 2/3 solutions that for me would be usefull: > > 1. setting unlock timeout on the queue > 2. a genericagent jobs scheduled to run Friday > 3. whip agent if they don't set outofoffice on friday :D > > MV > > On Mon, Jan 11, 2010 at 3:13 PM, Luís Gomes < > luis.strawberrywo...@gmail.com> wrote: > >> Hello, >> >> New otrs user question: >> What would it be the best solution with OTRS to handle weekends where >> there are fewer agents. >> How to handle their tickets if they get replies? >> >> Thanks >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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