Hi, On 13.01.2010, at 19:55, LQ Marshall wrote:
> On 13.01.2010, at 00:37, Christopher Ross wrote: > Is there any way to disable the reopening of tickets by email once they are > already closed? <snip> > Log in with admin rights, go to ADMIN:QUEUES, select the queue in question > and modify the follow-up option as needed. > > LQ hm, that is not a good solution in my opinion as you would need to configure that for all of your queues. Actually I still think you need to add an additional address in OTRS in "Email Addresses", even if this address is never used in OTRS as an outgoing Address ... What is the email address that is in Cc and what are the email addresses you setup in "Email Addresses"? Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
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