Hi Christopher, You are 100% right. Changing the Follow up options will change it for ALL ticket states (open, lock, unlock, and closed). Therefore, not the solution we are looking for. I am experiencing the same issue here. Please let me know if you figure this out (I will let you know as well if I do).
Thanks! Jose Luis Spahr From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Christopher Ross Sent: Wednesday, January 13, 2010 4:14 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Tickets ReOpening If I change the Follow up option to New Ticket or Reject, won't that change it for all follow ups, not just when the ticket is closed? I still want follow ups to be available but only while the ticket is open. From: LQ Marshall [mailto:qmarsh...@inetspace.net] Sent: Wednesday, January 13, 2010 1:55 PM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Tickets ReOpening On 13.01.2010, at 00:37, Christopher Ross wrote: Is there any way to disable the reopening of tickets by email once they are already closed? <snip> ________________________________ Log in with admin rights, go to ADMIN:QUEUES, select the queue in question and modify the follow-up option as needed. LQ
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