Hi Anil, You can use a third party application - OTRS Manager to obtain some of these stats. It can be found here:
http://sourceforge.net/projects/otrs-manager/ With this you can easily look up accounting/new/closed/open tickets for each of your customers. Regards, David On Thu, Feb 4, 2010 at 12:59 PM, Anil Jethiji <[email protected]>wrote: > Hi, > > > > I’m new all of this and to OTRS and I’m not very technical. > > > > If someone could help me that would be great. I am trying to count the > number of times a certain person/company creates a ticket. Additionally I > would like to filter emails by their subject line. > > > > Thanks. > > > > --- > > Anil Jethiji, Senior Data Centre Technician, IFL > > > > Email: [email protected] > > T: 0845 126 1616 > > F: 0845 126 1617 > > D: 0161 850 0471 > > M: 0782 35 36 398 > > > > www.internetf.co.uk > > > > ~~ Business Class Data Centres ~~ > > > > IFL is a trading name of Internet Facilitators Limited. > > Registered office: Reynolds House, 4 Archway, Manchester, M15 5RN. > Registered in England. Company No. 3342636 > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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