Thanks very helpful! ******* --- Anil Jethiji, Senior Data Centre Technician, IFL
Email: [email protected] T: 0845 126 1616 D: 0161 850 0471 M: 0782 35 36 398 ~~ Business Class Data Centres ~~ IFL is a trading name of Internet Facilitators Limited. Registered office: Reynolds House, 4 Archway, Manchester, M15 5RN. Registered in England. Company No. 3342636 -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Ilya Kornev Sent: 04 February 2010 13:22 To: User questions and discussions about OTRS. Subject: Re: [otrs] Allocating Tokens/counting Hi, Anil. You can use Ticket -> Search or Stats to get these reports. In Search you could specify Customer ID and select CSV to get an Excel file, where you can sort the data as you like. If you're talking about some 'counter' that indicates the number of tickets by company, I think it's impossible now. There's only open tickets counter in the Ticket Zoom window for a specific company (red light on the left pane). Best regards, Ilya Kornev -----Original Message----- From: "Anil Jethiji" <[email protected]> To: <[email protected]> Date: Thu, 4 Feb 2010 12:59:16 -0000 Subject: [otrs] Allocating Tokens/counting > Hi, > > > > I'm new all of this and to OTRS and I'm not very technical. > > > > If someone could help me that would be great. I am trying to count the > number of times a certain person/company creates a ticket. Additionally > I would like to filter emails by their subject line. > > > > Thanks. > > > > --- > > Anil Jethiji, Senior Data Centre Technician, IFL > > > > Email: [email protected] > > T: 0845 126 1616 > > F: 0845 126 1617 > > D: 0161 850 0471 > > M: 0782 35 36 398 > > > > www.internetf.co.uk > > > > ~~ Business Class Data Centres ~~ > > > > IFL is a trading name of Internet Facilitators Limited. > > Registered office: Reynolds House, 4 Archway, Manchester, M15 5RN. > Registered in England. Company No. 3342636 > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
