Sorry, I've fixed with a re-install.
--- Anil Jethiji, Senior Data Centre Technician, IFL Email: [email protected] T: 0845 126 1616 D: 0161 850 0471 M: 0782 35 36 398 ~~ Business Class Data Centres ~~ IFL is a trading name of Internet Facilitators Limited. Registered office: Reynolds House, 4 Archway, Manchester, M15 5RN. Registered in England. Company No. 3342636 From: [email protected] [mailto:[email protected]] On Behalf Of David Holder Sent: 04 February 2010 13:57 To: User questions and discussions about OTRS. Subject: Re: [otrs] Allocating Tokens/counting Hi Anil, You can use a third party application - OTRS Manager to obtain some of these stats. It can be found here: http://sourceforge.net/projects/otrs-manager/ With this you can easily look up accounting/new/closed/open tickets for each of your customers. Regards, David On Thu, Feb 4, 2010 at 12:59 PM, Anil Jethiji <[email protected]> wrote: Hi, I'm new all of this and to OTRS and I'm not very technical. If someone could help me that would be great. I am trying to count the number of times a certain person/company creates a ticket. Additionally I would like to filter emails by their subject line. Thanks. --- Anil Jethiji, Senior Data Centre Technician, IFL Email: [email protected] T: 0845 126 1616 F: 0845 126 1617 D: 0161 850 0471 M: 0782 35 36 398 www.internetf.co.uk ~~ Business Class Data Centres ~~ IFL is a trading name of Internet Facilitators Limited. Registered office: Reynolds House, 4 Archway, Manchester, M15 5RN. Registered in England. Company No. 3342636 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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