Hi, There is an old post waiting for answers ,about the same issue http://lists.otrs.org/pipermail/otrs/2010-February/031158.html
Best Regards, João Zorro Managed Services ............................................................................................................. Novabase Av. D. João II, Lote 1.03.2.3 . Parque das Nações 1998-031 Lisboa - Portugal Tel. (+351) 213 836 300 . Fax (+351) 213 836 301 www.novabase.pt<http://www.novabase.pt> [cid:image001.gif@01CAC6B0.05061970] From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Leonardo Certuche Sent: Thursday, March 18, 2010 2:57 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] make freetext mandatory depending on the theme chosen Hello! No answers on this topic so far? Thanks, Leonardo Certuche On 16 March 2010 14:52, Leonardo Certuche <leonardo.certu...@itcon-ltda.com<mailto:leonardo.certu...@itcon-ltda.com>> wrote: Hello there! I have a question about freetext and themes that hopefully some of you guys will answer: Is it possible to make mandatory a freetext for a given theme and optional for others? We'd like to have a single OTRS as the service desk application available for several areas, each area using different freefields. Any comment is greatly appreciated. Leonardo Certuche
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