hi,
i am looking for a similar solution.
but instead of having the freetext fields depending on the theme,
wouldnt it be better having them depend on the selected queue or service?
i asked about this on the mailing list before
(http://www.mail-archive.com/otrs@otrs.org/msg31475.html).
please tell me what you think about it.
regard,
maurice
On 03/18/2010 10:38 PM, Leonardo Certuche wrote:
Thanks João,
I just filled a request enhancement at
http://bugs.otrs.org/show_bug.cgi?id=5146 in case someone wants to be CCed
Leonardo Certuche
On 18 March 2010 10:31, João Zorro <joao.zo...@novabase.pt
<mailto:joao.zo...@novabase.pt>> wrote:
Hi,
There is an old post waiting for answers ,about the same issue
http://lists.otrs.org/pipermail/otrs/2010-February/031158.html
Best Regards,
* *
*João Zorro*
*Managed Services*
.............................................................................................................
*Novabase
*Av. D. João II, Lote 1.03.2.3 . Parque das Nações
1998-031 Lisboa* -* Portugal
Tel. (+351) 213 836 300 . Fax (+351) 213 836 301
www.novabase.pt <http://www.novabase.pt>
*cid:image002.gif@01CA8E25.624E8E50*
*From:* otrs-boun...@otrs.org <mailto:otrs-boun...@otrs.org>
[mailto:otrs-boun...@otrs.org <mailto:otrs-boun...@otrs.org>] *On
Behalf Of *Leonardo Certuche
*Sent:* Thursday, March 18, 2010 2:57 PM
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] make freetext mandatory depending on the
theme chosen
Hello!
No answers on this topic so far?
Thanks,
Leonardo Certuche
On 16 March 2010 14:52, Leonardo Certuche
<leonardo.certu...@itcon-ltda.com
<mailto:leonardo.certu...@itcon-ltda.com>> wrote:
Hello there!
I have a question about freetext and themes that hopefully some of
you guys will answer:
Is it possible to make mandatory a freetext for a given theme and
optional for others? We'd like to have a single OTRS as the
service desk application available for several areas, each area
using different freefields.
Any comment is greatly appreciated.
Leonardo Certuche
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