Hi guys
i'm trying to setup the pending auto-close feature but it doesn't seem to
work. When the pending time is reached, the ticket state remains the same
"Pending - Chiusura Automatica" and the timer shows a negative value.
Can this be because I've changed the default state names? I've however
changed them everywhere it seemed necessary :
$Self->{'Ticket::StateAfterPending'} = {
'Pending - Chiusura Automatica' => 'Closed'
};
where "Pending - Chiusura Automatica" is defined as a status of type
"pending auto", and "Closed" is of type "closed". Indeed, I've just changed
the names of the "pending auto close+" and "closed" states , respectively.
Any help would be really appreciated
Thank you in advance.
--
Claudio Tassini
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