Thank you Marco, I must have been missing something quite important.. I didn't even know there was such "otrs" service at all :-O
I have some scheduled jobs in crontab, which were setup during installation: */20 * * * * $HOME/bin/GenericAgent.pl >> /dev/null */10 * * * * $HOME/bin/GenericAgent.pl -c db >> /dev/null 45 */2 * * * $HOME/bin/PendingJobs.pl >> /dev/null 10 0 * * * $HOME/bin/otrs.cleanup >> /dev/null */10 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null 01 01 * * * $HOME/bin/RebuildTicketIndex.pl >> /dev/null 55 */2 * * * $HOME/bin/DeleteSessionIDs.pl --expired >> /dev/null 35 * * * * $HOME/bin/UnlockTickets.pl --timeout >> /dev/null Isn't that enough? What's the otrs service needed for? FYI, notifications and all other "scheduled" functions are working flawlessy... 2010/4/7 Marco Vannini <marco.vann...@gmail.com> > Ciao Claudio, > > I don't think it's a problem of that but a not scheduled PendingJobs.pl > (present in /opt/otrs/bin) > > are you on *x o win ? in the first case you should check that service otrs > is started in your runlevel. > > HTH > > ciao, > > MV > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Claudio Tassini
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