Hi James, Il 04/05/2010 0.04, otrs-requ...@otrs.org ha scritto: > Message: 4 > Date: Mon, 3 May 2010 09:15:08 -0700 > From: James Hoegl <james.ho...@gmail.com> > Subject: Re: [otrs] Customer creation account failure when using > multiple backends > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: > <v2sb71172a1005030915r69f1262bqb55d767b4516b...@mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > verify the LDAP module for PERL is installed and working. >
thanks for your quick response. LDAP module for PERL is installed and working correctly, I am able to authenticate customers on LDAP and retrieve customers informations from LDAP. The problem is only with self-regsitration and lost password procedures: both procedures fails respectively with following messages: 1) (for customer's self-registration procedure) "Can't use an undefined value as a HASH reference at C:/Programmi/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/Web/InterfaceCustomer.pm line 555, <DATA> line 275." 2) (for customer's lost password procedure) "Can't call method "GenerateRandomPassword" on an undefined value at C:/Programmi/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/CustomerUser.pm line 466, <DATA> line 275." What else should I check? Thanks for your attention Daniele
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