Hi Hugh, do you have different machines runnint OTRS sharing some data? That's what the byte order message would indicate. However, we fixed the problem by generating architecture-independent cache files (in beta3 or 4, not sure right now). Please run bin/otrs.DeleteCache.pl to clean up the old caches once, then the error should go away.
I don't see how this could be caused just by a large image being put into a ticket. Further details will be most appreciated, esp. if you can tell us how to reproduce this with beta4 (please file a bug in this case). Thanks a lot! Regards, mg Am 28.09.10 21:21, schrieb Hugh Kelley: > A user sent a large screenshot into OTRS today (3.0 Beta 3) and it > seems (based on the coincidental timing) to have caused an issue with > the dashboard. > > I now get these "Byte order is not compatible at ..\..\lib\Storable.pm > " messages in the PerlEx logs (see further down). The web server just > returns a 500 error when I request > /otrs/index.pl?Action=AgentDashboard > <http://index.pl?Action=AgentDashboard> > > Strangely, I can navigate directly to the attachment via customer and > agent interfaces and see the ticket and the attachment in the article. > > Has anyone seen this before? > > *** 'C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl <http://index.pl>' log > message at: 2010/09/28 18:35:27 > PerlEx: Executing script: C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl > <http://index.pl> > Precompiler: Execute called for file > [C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl <http://index.pl>] > Precompiler: Checking for existence of > C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl <http://index.pl> in Cache > Precompiler: Script C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl > <http://index.pl> is compiled and 848207 minutes old. > Precompiler: Executing > > Package:[PerlEx::Precompiler::c_::otrs::otrs2d3_0_0::bin::cgi2dbin::index_pl] > Filename:[C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl <http://index.pl>] > Params:[] > Precompiler: Execute Error: > Filename:[C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl <http://index.pl>] > > Package:[PerlEx::Precompiler::c_::otrs::otrs2d3_0_0::bin::cgi2dbin::index_pl] > Params[] > Byte order is not compatible at ..\..\lib\Storable.pm (autosplit into > ..\..\lib\auto\Storable\thaw.al <http://thaw.al>) line 415, at > ../..//Kernel/System/Cache/FileStorable.pm line 128 > > PerlEx: Execute returned: -1 > > > The only related looking message I see in the OTRS log is: > > [Tue Sep 28 18:43:49 > 2010][Error][Kernel::System::Web::UploadCache::DB::FormIDAddFile][68] > Need Content! > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Martin Gruner Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann OTRS mobilisiert Ihren Help Desk. Die OTRS iPhone App zum freien Download: http://www.otrs.com/de/produkte/iphone-app/
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