Hi Hugh,

it could be many different things which are cached. You can try to get a
backtrace to see where exactly the error occurred. Is this on beta4?
Errors of this kind (byte order not compatible) should not occur any
more (possibly only with old caching data).

Regards, mg

Am 29.09.10 13:08, schrieb Hugh Kelley:
> I think this was related to a change in the number of CPUs on my virtual
> machine.  I had reduced my VM to one CPU (but of the same type) so as to
> simplify the configuration and address the time zone drift issue I am seeing
> (another thread).
>
> After running the bin\otrs.DeleteCache.pl script it seems to be working
> now.
>
> Interestingly, the symptom when I ran the test again was not a dashboard
> failure.  It was a pull-down "hang" on the owner list.  The PerlEx logs
> showed the same symptoms.  What exactly is cached server-side, and where is
> it?
>
> Precompiler: Executing
>
> Package:[PerlEx::Precompiler::c_::otrs::otrs2d3_0_0::bin::cgi2dbin::index_pl]
>     Filename:[C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl]
>
> Params:[&ChallengeToken=e988b51bcfa173cd620acc6f205e563b;FormID=1285757724.4196353.36981201;ExpandCustomerName=0;OwnerAll=1;ResponsibleAll=;PreSelectedCustomerUser=;SelectedCustomerUser=alan.veale;TicketID=;Dest=6||MTRL
> Support (Desktop);To= XXXXXX
>   
>> ;Cc=;Bcc=;NewUserID=;Subject=;Body=;Signature=;AttachmentUpload=0;CustomerID=XXXXX;NextStateID=4;Day=30;Month=09;Year=2010;=;Hour=11;Minute=55;PriorityID=3;TicketFreeKey1=CostCenter;TicketFreeText1=;TicketFreeKey2=Category;TicketFreeText2=;TicketFreeKey3=ExternalTicketRef;TicketFreeText3=;TimeUnits=;Action=AgentTicketEmail;Subaction=AJAXUpdate;ElementChanged=OwnerAll;]
>>     
>  . . .
> Byte order is not compatible at ..\..\lib\Storable.pm (autosplit into
> ..\..\lib\auto\Storable\thaw.al) line 415, at
> ../..//Kernel/System/Cache/FileStorable.pm line 128
>
> PerlEx: Execute returned: -1
>
> On Wed, Sep 29, 2010 at 4:58 AM, Hugh Kelley <hugh.kel...@gmail.com> wrote:
>
>   
>> I forgot to mention that I did run the delete cache script yesterday,
>> no effect.
>>
>> I only assumed this was cache-related because of the text in the
>> PerlEx error.  Apparently that is incorrect.
>>
>> Regards,
>> Hugh
>>
>>
>> On 9/29/10, Hugh Kelley <hugh.kel...@gmail.com> wrote:
>>     
>>> There is only one machine in use here.  I will assume now that the
>>> large attachment is just a coincidence.
>>>
>>> Whatever the issue is, it seems to have affected /crippled the
>>> dashboard view for many, but not all, staff.
>>>
>>> While I find the root cause, is there an easy way to change the
>>> default "screen" globally?
>>>
>>> On 9/29/10, Martin Gruner <martin.gru...@otrs.com> wrote:
>>>       
>>>> Hi Hugh,
>>>>
>>>> do you have different machines runnint OTRS sharing some data? That's
>>>> what the byte order message would indicate. However, we fixed the
>>>> problem by generating architecture-independent cache files (in beta3 or
>>>> 4, not sure right now). Please run bin/otrs.DeleteCache.pl to clean up
>>>> the old caches once, then the error should go away.
>>>>
>>>> I don't see how this could be caused just by a large image being put
>>>> into a ticket. Further details will be most appreciated, esp. if you can
>>>> tell us how to reproduce this with beta4 (please file a bug in this
>>>> case).
>>>>
>>>> Thanks a lot!
>>>>
>>>> Regards, mg
>>>>
>>>> Am 28.09.10 21:21, schrieb Hugh Kelley:
>>>>         
>>>>> A user sent a large screenshot into OTRS today (3.0 Beta 3) and it
>>>>> seems (based on the coincidental timing) to have caused an issue with
>>>>> the dashboard.
>>>>>
>>>>> I now get these "Byte order is not compatible at ..\..\lib\Storable.pm
>>>>> " messages in the PerlEx logs (see further down).  The web server just
>>>>> returns a 500 error when I request
>>>>> /otrs/index.pl?Action=AgentDashboard
>>>>> <http://index.pl?Action=AgentDashboard>
>>>>>
>>>>> Strangely, I can navigate directly to the attachment via customer and
>>>>>           

-- 
Martin Gruner
Developer R&D

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