I forgot to mention that I did run the delete cache script yesterday, no effect.
I only assumed this was cache-related because of the text in the PerlEx error. Apparently that is incorrect. Regards, Hugh On 9/29/10, Hugh Kelley <hugh.kel...@gmail.com> wrote: > There is only one machine in use here. I will assume now that the > large attachment is just a coincidence. > > Whatever the issue is, it seems to have affected /crippled the > dashboard view for many, but not all, staff. > > While I find the root cause, is there an easy way to change the > default "screen" globally? > > On 9/29/10, Martin Gruner <martin.gru...@otrs.com> wrote: >> Hi Hugh, >> >> do you have different machines runnint OTRS sharing some data? That's >> what the byte order message would indicate. However, we fixed the >> problem by generating architecture-independent cache files (in beta3 or >> 4, not sure right now). Please run bin/otrs.DeleteCache.pl to clean up >> the old caches once, then the error should go away. >> >> I don't see how this could be caused just by a large image being put >> into a ticket. Further details will be most appreciated, esp. if you can >> tell us how to reproduce this with beta4 (please file a bug in this >> case). >> >> Thanks a lot! >> >> Regards, mg >> >> Am 28.09.10 21:21, schrieb Hugh Kelley: >>> A user sent a large screenshot into OTRS today (3.0 Beta 3) and it >>> seems (based on the coincidental timing) to have caused an issue with >>> the dashboard. >>> >>> I now get these "Byte order is not compatible at ..\..\lib\Storable.pm >>> " messages in the PerlEx logs (see further down). The web server just >>> returns a 500 error when I request >>> /otrs/index.pl?Action=AgentDashboard >>> <http://index.pl?Action=AgentDashboard> >>> >>> Strangely, I can navigate directly to the attachment via customer and >>> agent interfaces and see the ticket and the attachment in the article. >>> >>> Has anyone seen this before? >>> >>> *** 'C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl <http://index.pl>' log >>> message at: 2010/09/28 18:35:27 >>> PerlEx: Executing script: C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl >>> <http://index.pl> >>> Precompiler: Execute called for file >>> [C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl <http://index.pl>] >>> Precompiler: Checking for existence of >>> C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl <http://index.pl> in Cache >>> Precompiler: Script C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl >>> <http://index.pl> is compiled and 848207 minutes old. >>> Precompiler: Executing >>> >>> Package:[PerlEx::Precompiler::c_::otrs::otrs2d3_0_0::bin::cgi2dbin::index_pl] >>> Filename:[C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl <http://index.pl>] >>> Params:[] >>> Precompiler: Execute Error: >>> Filename:[C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl <http://index.pl>] >>> >>> Package:[PerlEx::Precompiler::c_::otrs::otrs2d3_0_0::bin::cgi2dbin::index_pl] >>> Params[] >>> Byte order is not compatible at ..\..\lib\Storable.pm (autosplit into >>> ..\..\lib\auto\Storable\thaw.al <http://thaw.al>) line 415, at >>> ../..//Kernel/System/Cache/FileStorable.pm line 128 >>> >>> PerlEx: Execute returned: -1 >>> >>> >>> The only related looking message I see in the OTRS log is: >>> >>> [Tue Sep 28 18:43:49 >>> 2010][Error][Kernel::System::Web::UploadCache::DB::FormIDAddFile][68] >>> Need Content! >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> -- >> Martin Gruner >> Developer R&D >> >> OTRS AG >> Europaring 4 >> 94315 Straubing >> >> T: +49 (0)6172 681988 0 >> F: +49 (0)9421 56818 18 >> I: www.otrs.com/ >> >> Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: >> DE256610065 >> Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann >> >> OTRS mobilisiert Ihren Help Desk. Die OTRS iPhone App zum freien >> Download: >> http://www.otrs.com/de/produkte/iphone-app/ >> >> > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
