Dear Raleigh, what happens if you access the OTRS without SSL?
Merry Christmas! Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 24.12.2010, at 05:00, Raleigh Guevarra wrote: > > This started when it was moved from the old server to the new one. Installed > OTRS 2.3.3 again on the new server then restored back from the dump. > Everything seems functioning except for these 3 pages. > > I'm also thinking of installing the latest version but just have no idea how > to have the current data I have from 2.3.3. > > Thank you and Happy Holidays, > Raleigh > > From: Nils Leideck <nils.leid...@leidex.net> > To: User questions and discussions about OTRS. <otrs@otrs.org> > Sent: Sat, December 11, 2010 4:34:25 AM > Subject: Re: [otrs] Can't access Customer, Admin and Stats pages > > Dear Raleigh, > > just the error doesn’t really tell us anything ... > What has been changed that could be the cause for the error? > > Cheers, Nils > > > On 10.12.2010, at 14:50, Raleigh Guevarra wrote: > >> >> Hi, Kindly assist as I'm getting an error when tried to access Customer, >> Admin and Stats pages in OTRS as admin. Below are the excerpts from the logs >> for your checking: >> >> <Mail Attachment.png> >> Stats - >> https://mydomain.local/otrs/index.pl?Action=AgentStats&Subaction=Overview >> Admin - https://mydomain.local/otrs/index.pl?Action=Admin >> Customer - >> https://mydomain.local/otrs/index.pl?Action=AdminCustomerUser&Nav=Agent >> >> OTRS - /var/log/httpd/SSL_ACCESS_LOG >> >> (Stats) >> 123.45.67.123 - - [14/Oct/2010:20:39:16 +0800] "GET >> /otrs/index.pl?Action=AgentStats&Subaction=Overview HTTP/1.1" 500 613 >> (Admin) >> 123.45.67.123 - - [14/Oct/2010:15:35:09 +0800] "GET >> /otrs/index.pl?Action=Admin HTTP/1.1" 500 613 >> (Customer) >> 123.45.67.123 - - [14/Oct/2010:20:44:43 +0800] "GET >> /otrs/index.pl?Action=AdminCustomerUser&Nav=Agent HTTP/1.1" 500 613 >> >> OTRS - /var/log/httpd/SSL_ERROR_LOG >> [Thu Oct 14 14:56:56 2010] [warn] RSA server certificate CommonName (CN) >> `mydomain.com' does NOT match server name!? >> [Thu Oct 14 14:56:56 2010] [warn] RSA server certificate CommonName (CN) >> `mydomain.com' does NOT match server name!? >> [Thu Oct 14 14:57:04 2010] [error] [client 123.45.67.123] malformed header >> from script. Bad header=UserIsGroupRo: index.pl >> [Thu Oct 14 14:57:14 2010] [error] [client 123.45.67.123] malformed header >> from script. Bad header=UserIsGroupRo: index.pl, >> referer:https://mydomain.local/otrs/index.pl?Action=AgentTicketQueue >> >> Thank you, >> Raleigh >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > — > Nils Leideck > Senior Consultant > > http://webint.cryptonode.de / a Fractal project > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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