Hi Nils, It will redirect to our homepage. Only thru SSL to access OTRS.
Thanks, Raleigh ________________________________ From: Nils Leideck <nils.leid...@leidex.net> To: User questions and discussions about OTRS. <otrs@otrs.org> Sent: Fri, December 24, 2010 10:05:42 PM Subject: Re: [otrs] Can't access Customer, Admin and Stats pages Dear Raleigh, what happens if you access the OTRS without SSL? Merry Christmas! Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 24.12.2010, at 05:00, Raleigh Guevarra wrote: >This started when it was moved from the old server to the new one. Installed >OTRS 2.3.3 again on the new server then restored back from the dump. >Everything >seems functioning except for these 3 pages. > >I'm also thinking of installing the latest version but just have no idea how >to >have the current data I have from 2.3.3. > >Thank you and Happy Holidays, >Raleigh > > > > ________________________________ From: Nils Leideck <nils.leid...@leidex.net> >To: User questions and discussions about OTRS. <otrs@otrs.org> >Sent: Sat, December 11, 2010 4:34:25 AM >Subject: Re: [otrs] Can't access Customer, Admin and Stats pages > >Dear Raleigh, > > >just the error doesn’t really tell us anything ... >What has been changed that could be the cause for the error? > > >Cheers, Nils > > > > >On 10.12.2010, at 14:50, Raleigh Guevarra wrote: > > >>Hi, Kindly assist as I'm getting an error when tried to access Customer, >>Admin >>and Stats pages in OTRS as admin. Below are the excerpts from the logs for >>your >>checking: >> >> >><Mail Attachment.png> >>Stats - >>https://mydomain.local/otrs/index.pl?Action=AgentStats&Subaction=Overview >> >>Admin - https://mydomain.local/otrs/index.pl?Action=Admin >>Customer - >>https://mydomain.local/otrs/index.pl?Action=AdminCustomerUser&Nav=Agent >> >> >>OTRS - /var/log/httpd/SSL_ACCESS_LOG >> >>(Stats) >>123.45.67.123 - - [14/Oct/2010:20:39:16 +0800] "GET >>/otrs/index.pl?Action=AgentStats&Subaction=Overview HTTP/1.1" 500 613 >>(Admin) >>123.45.67.123 - - [14/Oct/2010:15:35:09 +0800] "GET >>/otrs/index.pl?Action=Admin >>HTTP/1.1" 500 613 >>(Customer) >>123.45.67.123 - - [14/Oct/2010:20:44:43 +0800] "GET >>/otrs/index.pl?Action=AdminCustomerUser&Nav=Agent HTTP/1.1" 500 613 >> >>OTRS - /var/log/httpd/SSL_ERROR_LOG >>[Thu Oct 14 14:56:56 2010] [warn] RSA server certificate CommonName (CN) >>`mydomain.com' does NOT match server name!? >>[Thu Oct 14 14:56:56 2010] [warn] RSA server certificate CommonName (CN) >>`mydomain.com' does NOT match server name!? >>[Thu Oct 14 14:57:04 2010] [error] [client 123.45.67.123] malformed header >>from >>script. Bad header=UserIsGroupRo: index.pl >>[Thu Oct 14 14:57:14 2010] [error] [client 123.45.67.123] malformed header >>from >>script. Bad header=UserIsGroupRo: index.pl, >>referer:https://mydomain.local/otrs/index.pl?Action=AgentTicketQueue >> >>Thank you, >>Raleigh >> >> >> >>--------------------------------------------------------------------- >>OTRS mailing list: otrs - Webpage: http://otrs.org/ >>Archive: http://lists.otrs.org/pipermail/otrs >>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >— >Nils Leideck >Senior Consultant > >http://webint.cryptonode.de / a Fractal project > > >--------------------------------------------------------------------- >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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