Hi,

For some reason mails have stopped downloading in our OTRS 2.4.6 installation and we are seeing rows upon rows of similar error messages in System Log:

Need User or UserID!
Need TicketNumber!
No article found for TicketID 567512!
Can't create PID PostMasterMailbox, because it's already running (dev-crm.internal.directi.com/16490)!

Upon researching this a bit, I ran across the following links:

http://lists.otrs.org/pipermail/otrs/2009-August/028048.html
http://lists.otrs.org/pipermail/otrs/2009-August/028052.html

But the above URLs don't present a solution to this issue. Can someone help us to resolve this?

Regards,

Saurabh Pande.
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