Hello :-) Is it possible to configure OTRS so it is optional whether to create a note-internal on changing the ticket owner (or to make the note-internal's content optional)?
This is seen, for example, in TICKETS -> Queue view -> open previously untouched ticket -> Owner OTRS version: 3.0.9 Best Charles --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
